ASDA Reward Credit Card™ terms and conditions of card benefits
* Balance Transfers are subject to application by the primary cardholder and the available credit limit on their ASDA Reward Credit Card™. Rate of 0% p.a. for 9 months applies to Balance Transfer(s) that you transfer to your ASDA Reward Credit Card™ within 6 weeks of signing the agreement. A handling fee of 2.99%. This fee will be shown on your next monthly statement. At the end of the 9 months if you haven't paid off the Balance Transfer amount in full, interest will become payable on the remaining amount at your then current standard retail purchase rate. Your monthly payments will be allocated to Balance Transfers and Retail Purchases with a 0% interest rate before other Balance Transfers, Retail Purchases and Cash Transactions which are charged at a higher rate. Only UK credit card balances may be transferred and are subject to approval. To benefit from the 0% rate you must make your payments on time and not exceed your Credit Limit.
† 0% p.a. on retail purchases for 3 months on new accounts opened. At the end of the 3 months, if you haven't paid off the balance of these purchases, interest will become payable on the remaining amount at your then current standard retail purchase rate. Excludes cash advances. To benefit from the 0% rate you must make your payments on time and not exceed your Credit Limit.
‡ Points - Terms and conditions apply and will be sent with your card.
# Offer only available online at www.ASDA.com. ASDA online shopping service is available in selected areas only. All prices are correct at time of going to web. Product range may vary by store. We deliver 10am-9pm Mon-Sat, 11am-6pm Sun, within an agreed two hour window. Delivery times may vary by store and postcode area. Please see website for details. All offers subject to availability. ASDA reserve the right to withdraw this offer at any time.
†† Offer available in ASDA Living stores. ASDA reserve the right to withdraw this offer at any time.
◊ "Most Successful Enhancement Programme of the Year - Insurance" at the 2007 Credit Card Awards.
ASDA cards are issued by GE Consumer Credit Services Limited. Registered Office: 6 Agar Street, London, WC2N 4HR. Registered in England and Wales, No. 3927500. ASDA Stores Limited. Registered Office: ASDA House, South Bank, Great Wilson Street, Leeds, LS11 5AD. Registered in England, No. 00464777. The information contained on this website is only intended for, and is directed, at those who access it from the UK. Account opening is subject to status to UK residents aged 18 years or over.
Terms and conditions of the ASDA Everyday Credit Card™ Agreement
8. DEFINITIONS
In these conditions some words have particular meanings. These are set out below:
“Account” means the account opened by us in your name that records the amount you owe us under this Agreement. “Agreement” means this Agreement signed by you as varied from time to time. “Balance Transfer” means the transfer to the Account of an amount you owe another lender in the United Kingdom. “Buy Now Pay Later Transaction” means a Transaction with a Promotional Period during which (a) we do not charge interest and (b) you do not need to make any repayments. “Card” means any card issued by us for use in connection with the Account. “Cash Limit” means the maximum amount you may borrow at any time for Cash Transactions. “Cash Transaction” means a cash loan we make when: (a) you ask us to transfer cash directly into another bank (including deposit or savings) account nominated by you; (b) you use the Card or the Card number to obtain foreign currency, travellers cheques and/or money orders or cash from a cash machine (or ATM) or over the counter at a bank or other cash provider or from point of sale at the Main Supplier or members of the Retailer Group; (c) you use a Convenience Cheque to make a payment to a third party; or (d) you use your Card for Gambling. “Convenience Cheque” means a cheque we may give you to use for making payments on the Account to others. “Credit Limit” means the maximum amount you may borrow on the Account at any time. “CRA” means a Credit Reference Agency. “FPA” means a Fraud Prevention Agency. “Gambling” means a transaction that we recognise as having been made at an establishment, or on an internet website, where gambling activities are carried out (including internet gambling and the purchase of lottery tickets) whether or not the purpose of that transaction is a gambling activity. “GE Group” means General Electric Capital Corporation (USA) and any subsidiary, or other company which is associated or affiliated with it or any such subsidiary in any country, including GE Consumer Credit Services Limited. “Insurance” means any insurance products which we sell to you to protect your payments under this Agreement or your Retail Purchases. “Main Supplier” means the retailer, practice or person (if any) named on the face of the Card. “Pay No Interest Transaction” means a Transaction which we do not charge interest on for a Promotional Period. “PIN” means any personal identification number for use with the Card. “Promotional Period” means the period we tell you before you make a Special Transaction during which preferential terms will apply. “Retailer Group” means the Main Supplier and each other company, practice or person (if any) in the same group. “Retail Purchase” means a purchase of goods or services from a Supplier using a Card or Card number. “Special Transaction” means a Transaction on preferential terms for a Promotional Period, including a Buy Now Pay Later Transaction or a Pay No Interest Transaction. “Supplier” means any person or company which accepts the Card (or Card number) as payment. “Transaction” means a Balance Transfer, Cash Transaction or Retail Purchase.
9. THE CARD AND THE ACCOUNT
9.1 We will put on the Account all Transactions and all other amounts you have to pay us under this Agreement.
9.2 The amount you owe us will be reduced by all cleared payments made into the Account and any refund due to you from us or from a Supplier who has sent us a properly completed refund voucher for a Transaction.
9.3 You may use the Card and the Account for Retail Purchases. If the Card has a payment scheme logo on it, you may use it to withdraw cash from any cash machine (or ATM) displaying that payment scheme logo. If we tell you that you can, you may also use the Account for other types of Cash Transactions (such as purchases with Convenience Cheques), Balance Transfers and Special Transactions. If you use the Account to make a Balance Transfer you should continue to make any payments due to the other lender both before and after the Balance Transfer has been made. If we send you Convenience Cheques you can only use them to make payments in Sterling and you cannot use them to make payments to us or any company in the GE Group.
9.4 If you use the Card (or Card number) to obtain cash, we charge a fee of 3% (minimum £3.00) on the amount of each Cash Transaction. If Convenience Cheques or Balance Transfers are available on your Account we will tell you the fee for using them when we send the cheques to you or you request the transfer.
9.5 Where any Transaction or payment to the Account is made in a currency other than Sterling it will be converted to Sterling at the rate of exchange set by the relevant payment scheme on the day before the Transaction or payment is processed. This may not be the same as the exchange rate on the Transaction date or the date the payment is made. We will also charge a foreign currency conversion fee of 2.75% of the Sterling amount charged or credited to your Account.
9.6 You must not go over your Credit Limit or your Cash Limit (if any) at any time. If you do go over your Credit Limit you must pay us the excess immediately. We will automatically reduce your Credit Limit to £250 if you do not use your Card for at least 11 months in a row. If you start reusing your Card, you can ask us to consider setting a higher limit but we will have to carry out a credit search. When a Supplier asks us to authorise a Transaction, we take other Transactions we have authorised into account when working out whether you have gone over your Credit Limit or Cash Limit.
9.7 If your Card has a payment scheme logo on it, it can be used at all Suppliers and cash machines displaying that logo. Cards without a payment scheme logo will normally be accepted by the Main Supplier and other members of the Retailer Group which we tell you, but not elsewhere.
9.8 If we give you a Card without a payment scheme logo to begin with, we may replace it in the future with a Card with a payment scheme logo, unless you have asked us not to. We may provide a Card which displays a different payment scheme logo or another logo associated with a payment scheme as a replacement Card as long as we reasonably think you will get the same or a better service with that Card. For operational reasons we may change Card and Account numbers at any time, including when we issue replacement Cards.
9.9 We will charge you £3 for each copy statement you request from us.
10. CARD AND PIN SECURITY
10.1 You (and each additional cardholder) must:
• make sure each Card is signed as soon as it is received by the named cardholder;
• not allow anyone else to use Cards and Convenience Cheques and must take reasonable steps to make sure they are kept safe;
• not use the Card for any illegal purpose; and
• not tell anyone your PIN (if you have one) but must keep it secure, even when entering it on a keypad to authorise a Transaction.
10.2 Cards and Convenience Cheques belong to us. You must not damage or deface them or interfere with any chip in a Card at any time, except that Cards which have been cancelled or withdrawn or have expired must be destroyed by cutting them into several pieces. We can recall or replace Cards and/or Convenience Cheques or change the Card or Account numbers at any time.
10.3 If a Card or Convenience Cheque is lost or stolen or a Card or PIN is liable to misuse you must immediately telephone us on 020 8181 0000. Calls may be recorded or monitored for quality and security purposes. If we ask, you must also write to us within 7 days at GE Consumer Credit Service Limited, Customer Service Department, P.O. Box 700, Leeds LS99 2BD.
10.4 You will not have to pay for any unauthorised use of a Card, PIN or Convenience Cheque after you have told us that it is lost or stolen or that you think it may be misused but you may have to pay us up to £50 for unauthorised use before then and for all use if you or an additional cardholder have acted fraudulently or were responsible for the misuse, for example by allowing someone else to have the Card. You will not be liable for any use of the Card that you have not authorised by someone other than you or an additional cardholder for a Retail Purchase by post, telephone or internet.
11. ADDITIONAL CARDS
You may ask us in writing to issue a Card and PIN to another person as long as they are eligible for one. You will be responsible for all use of the Card by the additional cardholder (including any use which makes you break this Agreement). You can ask us to cancel an additional Card at any time but you will remain responsible for it until it is returned to us or you have given us notice under Condition 3.3.
12. OUR RIGHT TO LIMIT YOUR USE OF THE ACCOUNT
If you have broken this Agreement or we have another good reason for doing so (such as suspected fraud), we may, without warning, suspend your right to use the Card or the Account.
13. INTEREST AND PAYMENTS
13.1 You must make at least the minimum monthly payment each month. We will treat any payment you make (or part of it) as paying off any arrears on the Account first before treating it as the minimum monthly payment due on the Account. If you pay us more than you owe us, we will not pay interest on the credit we hold for you but it will reduce the amount you have to pay us in the next month.
13.2 We may at any time waive the whole or any part of any interest in respect of any amount charged to the Account. Occasionally we may also tell you that you can take a payment holiday. If you do so, we will continue to charge interest on the full balance of the Account as normal. Please note that interest will be charged on interest that has been put on the Account but not paid.
13.3 If you go over the Credit Limit in any month or fail to keep up-to-date with your payments (including paying at least the minimum monthly payment) or if you regularly or seriously break this Agreement, we may withdraw the benefits provided by any Special Transaction which you would otherwise have received for the rest of the Promotional Period or we may withdraw the entire benefit provided by any introductory offer for the rest of the introductory offer period.
13.4 As we process payments automatically, we may accept partial payments marked “payment in full” or other similar language without losing our right to claim full payment.
14. STATEMENTS
14.1 We will send you a statement each month that there is a balance on the Account showing all amounts put on the Account or paid to us in the period covered by the statement, the minimum monthly payment and the due date for payment. If for any reason we are unable to send you a statement you will still have to pay any interest.
14.2 Statements will initially be sent to the most recent postal address we have for you. We may be able to provide statements online in the future. You agree that, if this facility becomes available on your Account, we may make your statements available (in pdf or html format, or some other printable and/or downloadable format) via the secure customer area on our website at www.gemoney.co.uk/service/asda or such other address as we notify you in writing from time to time. We will send you full details as and when this facility becomes available. You will be able to continue to receive paper statements by contacting our Customer Service team using the address or telephone number given in Condition 3 or in your statement.
15. NOTICES
15.1 We will send statements and notices to the most recent address or email address we hold for you. You must tell us as soon as possible if you change your address or your email address or if you, or an additional cardholder, change your name and confirm any notice in writing if we ask you to do so.
15.2 If we have reasonable grounds for believing that you have changed your address, for example because our correspondence is returned to us, we may instruct agents to trace you. We will charge you our reasonable direct costs in relation to tracing you.
15.3 You must contact us using the address or telephone number given in Condition 3.3 or in statements we send you.
16. USE OF PERSONAL INFORMATION
16.1 Information we hold
We hold the following details about you:
• Personal information, such as your name, address and date of birth;
• Other demographic and lifestyle information (such as permanent residence details, and occupation details);
• Details of your financial transactions;
• Details of the accounts and products you hold and have previously held with us and, if you have told us, which products you have with other providers; and
• Details of when you contact us and when we contact you.
16.2 References to ‘Personal Information’ include all of the information identified above, whether obtained by us from you, from a Credit Reference Agency (CRA) or Fraud Prevention Agency (FPA), over the internet, from the Main Supplier or by any other means.
16.3 References to ‘you’ mean the Account holder, plus any additional cardholder.
16.4 We and the Main Supplier regularly share Personal Information about you to manage your Account and to provide services to you as explained below. The Main Supplier may hold this information.
16.5 Please note that for the purposes of maintaining and administering insurance policies, we may process sensitive Personal Information about you. Sensitive Personal Information includes information relating to:
• health or medical information;
• trade union memberships;
• racial or ethnic origin(s);
• political opinions;
• religious beliefs or affiliations;
• criminal records;
• driving records; and/or
• sexual preferences or orientation.
16.6 Sharing your Personal Information
With other organisations
We and the Main Supplier will only disclose your Personal Information to other people or organisations as set out in this Condition 16 if:
• you have consented to such disclosure; we are permitted to do so by law; or it is in the public interest to disclose the Personal Information;
• we have retained an external organisation to carry out work or provide a service on our behalf (in such a situation, the external organisation will be contractually bound to use the Personal Information only as permitted by us);
• we are providing products or services in conjunction with another company (of which we will inform you of the identity and the use of your Personal Information by them);
• when we believe that they have products or services which may be of financial benefit to you.
16.7 We reserve the right to disclose your Personal Information in the event of any sale or transfer (or proposed sale or transfer) of its business, rights and/or obligations. We may disclose your Personal Information to possible transferees and their advisors as long as they agree to keep the Personal Information confidential and use it only for the proposed transfer. If the transfer or sale goes ahead, the transferee may use or disclose your Personal Information in the same way as us.
16.8 Operating your Account
We, the Main Supplier and other organisations as set out above may process, record, analyse, exchange and use your Personal Information to:
• operate and manage your Account and other related facilities;
• carry out statistical analysis and to check details on applications made by you and others for credit and credit related accounts and facilities;
• making credit and insurance assessments and to check details on proposals and claims;
• develop and improve products, to form a view of you as an individual and to identify or design products (including products offered by others) that might interest you;
• carry out market research and business analysis;
• carry out audits;
• perform other administrative and operational purposes, including the testing of systems;
• trace debtors;
• recover debt;
• to check details of job applicants and employees; and/or
• perform any other reasonable purpose notified to you from time to time.
16.9 Data Security
We will strive at all times to ensure that your Personal Information will always be protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate technical and organisational measures to safeguard and secure your Personal Information.
16.10 Crime Prevention, Credit Reference Agencies and Fraud Prevention Agencies
We will use and share your Personal Information with credit reference agencies as explained in the “Use of Personal Data” below. In order to identify, prevent and assist in dealing with fraud, money laundering and other crime, we and the Main Supplier may share your Personal Information with other members of the GE Group, FPAs and other relevant governmental and/or regulatory bodies and this information may be used by us and other organisations as set out in Condition 16.8 above. If false or inaccurate information is provided and fraud is identified, details will be passed to FPAs. Law enforcement agencies may access and use this information. We and other organisations may also access and use from other countries information recorded by Fraud Prevention Agencies. Please contact us on 0871 522 5146 if you wish to receive details of the relevant FPAs. (Calls may be recorded or monitored for quality and security purposes. Calls cost 10p per minute plus network extras).
16.11 Regulators
We and the Main Supplier will share your Personal Information with regulators or ombudsmen, including taxation and similar authorities, where we are requested by them to do so.
16.12 Your rights to your Personal Information
You and any additional cardholders have a right to access certain personal records we hold about you. This is called a ‘subject access request’, which you can make by writing to us at Data Subject Access Requests, Capital House 1, Bruntcliffe Way, Leeds, LS27 0JG. A fee of £10 is payable for such requests.
16.13 Overseas transfers
We and the Main Supplier may transfer your Personal Information to countries whose data protection laws are less strict than those applicable in the UK. If we do transfer your Personal Information to any such countries, we will ensure that your Personal Information is:
• held securely to standards equivalent to the UK; and
• used only as permitted by us.
16.14 Insurance
We will exchange information about you and your Account with the insurer who provides the product you have chosen for the purposes of:
• arranging and administering your policy; and
• underwriting, claims-handling and fraud prevention.
We will also notify insurers of any change in your Personal Information of which you inform us. If you make a claim, we will pass all relevant information to the insurers to help them assess the claim.
16.15 Information about other products and services
If you agree, we, the Main Supplier and members of the GE Group and the Retailer Group may exchange and use relevant information about you, how you manage your Account and the financial transactions on your Account to give you information about other products and services (including mortgages) provided by the GE Group, the Retailer Group or by other carefully selected third parties which may be of interest or benefit to you or we may pass information about you to other carefully selected third parties so they may contact you about such products and services. We may continue to do this after your Agreement with us has ended. You may tell us at any time if you change your mind.
17. OUR LIABILITY
17.1 We shall not be responsible if any person refuses to accept any Card or a Convenience Cheque or if we are unable to carry out any of our obligations under this Agreement for reasons that we cannot reasonably control.
17.2 You cannot use a claim against a Supplier as a reason for not making payments to us unless you have a legal right to do so.
18. ENDING THE AGREEMENT AND EARLY PAYMENT
18.1 You may end this Agreement at any time by writing to our Customer Service Department at the address in Condition 3.3 and paying the full amount you owe us. Unless there are exceptional circumstances we will give you at least 30 days’ notice if we decide to end this Agreement. You must continue to pay interest on all amounts you owe us even after the Account is terminated or closed.
18.2 We may demand repayment of the full amount you owe us (including any Special Transactions) if:
(a) we find out that our decision to lend to you was based on inaccurate, misleading or incomplete information; or
(b) you break this Agreement regularly or seriously, die, become bankrupt or make a voluntary arrangement with other people you owe
money to; or
(c) you have broken the terms of another agreement you have with us and as a result we have given you notice ending that agreement and we have reasonable grounds for thinking that you may not be able to continue making payments under this Agreement.
Before making any demand we will take all the steps we are required to take by law for your protection.
18.3 This Agreement will automatically terminate if you have not used your Card for a period of 11 months and you have paid off the full amount you owe us. In such a case, we will not issue any replacement Card on expiry of your current Card.
18.4 If this Agreement was not signed in a store, you may have extended cancellation rights in certain circumstances. If you do, and you exercise those rights, you will have to repay what we have lent you, and pay all interest and charges applying before cancellation.
18.5 Cards, Convenience Cheques, Card Numbers and PINs must not be used after notice to end the Agreement has been given by you or by us and you must return all Cards and Convenience Cheques.
19. TRANSFER OF RIGHTS AND DUTIES
We may transfer any of our rights and duties under this Agreement (including but not limited to our duty to lend to you) to any other person without giving you prior notice. No such transfer will affect any rights you have under this Agreement, or any of your statutory rights.
20. ALTERATIONS TO AGREEMENT
20.1 We can change your interest rates at any time and charge different rates for different types of Transactions. This may include changes we make to the rate we charge you individually, based on a number of factors such as credit risk and the way you use your Account. We may change any other fee or charge set out in this Agreement, or introduce new charges. We may also change any other term of this Agreement where the change:
(a) is necessary to make the agreement fairer to you or easier to understand; or
(b) is to correct a genuine mistake; or
(c) is necessary for the introduction of new services which may be of benefit to you or for the development of existing services; or
(d) reflects a change in good banking practice or relevant laws; or
(e) is made so as to implement a voluntary industry code of practice which we have decided to adopt.
We will give you at least 30 days’ notice before we make a change unless it is to your advantage, in which case we may make the alteration immediately and tell you about it within 30 days. If a change is to your disadvantage you can write to us within 60 days to close your Account. If you do we will not apply the change before the Agreement ends.
20.2 We will let you know about any changes by post, email or in your statement or by putting notices in newspapers.
21. GENERAL
21.1 If we do not strictly apply our rights under this Agreement at any time, that will not prevent us from doing so later.
21.2 This Agreement, and our dealings with you with a view to entering into this Agreement, is governed by English law. The English courts have non-exclusive jurisdiction for any related disputes. We will only communicate with you in English.
21.3 A Supplier may from time to time offer a loyalty scheme or other benefits. If so they will operate under separate terms and conditions notified to you.
21.4 There may be other taxes or costs, which are not paid through us or charged by us, that you have to pay in connection with this Agreement.
OUR DETAILS AND HOW WE ARE REGULATED
We provide credit and hire products to consumers and are licensed for these and related purposes by the Office of Fair Trading (licence number 498087). We are also authorised and regulated by the Financial Services Authority (reference number 403582); are a member of the Finance and Leasing Association (the “FLA”); and subscribe to the Banking Code and the FLA’s Lending Code. GE Consumer Credit Services Limited is a company registered with the Registrar of Companies for England and Wales, Company No 3927500, Registered Office: 6 Agar Street, London WC2N 4HR.
COMPLAINTS
If you have a complaint, please write to us at Complaints Department, GE Money, Capital House 1, Bruntcliffe Way, Leeds, LS27 0JG. If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to:
• the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.
• Telephone 0845 080 1800.
• E-mail: enquiries@financial-ombudsman.org.uk
• Website: www.financial-ombudsman.org.uk.
If your complaint relates to a storecard, you may find it helpful, before you are entitled to go to the Financial Ombudsman Service, to make use of the FLA’s conciliation scheme to resolve your complaint. You can write to:
• the FLA’s Conciliation and Independent Arbitration Scheme, addressed to The Compliance Manager, Finance & Leasing Association, Imperial House, 15-19 Kingsway London WC2B 6UN.
• Fax: 020 7420 9600
• Email: code@fla.org.uk.
